Chaos is the evil villain you, your employees and your business battle with while spend time implementing just in time workarounds or quick fixes. The best way to eradicate or defeat “Chaos” is to introduce the super hero “Order” via standardized processes & procedures.
- Chaos: A state of Disorder or Confusion; a state of things in which chance is supreme.
- Order: An authoritative command, direction, or instruction; The arrangement or disposition of people or things in relation to each other according to a particular sequence, pattern, or method.
- Process: A series of actions or steps taken in order to achieve a particular end.
- Procedure: An established or official way of doing something; A series of actions conducted in a certain order or manner.
The only way to gain an unbiased perspective of your process efficiency, effectiveness and productivity is the have an outside source evaluate it to reveal strengths, weaknesses, opportunities and threats. Otherwise what you end up with is a biased opinion.